Drive Guest Services

RESTRICTED ITEMS per NBA regulations:

  • Outside food or beverages
  • Large signs, banners, poster
  • Noise makers: whistles, horns, vuvuzelas and didgeridoos
  • Unauthorized pamphlets
  • Tripods/monopods
  • Laser pointers
  • Outside alcohol
  • Illegal drugs
  • Aerosol cans
  • Flashlights
  • Fireworks
  • Beach balls
  • Cameras & Recording devices
  • Large bags (Purses and diaper bags restricted to no larger than 12″ x 12″ x 6″)
  • Backpacks
  • Hard sided bags
  • Hula hoops
  • Beach balls
  • Tablets
  • Drones
  • Frisbees
  • Strollers
  • Anything that may be deemed as a weapon or dangerous to the public: guns, knives, brass knuckles, sticks, clubs, pepper spray, bat, club, etc

SCREENING
NBA G League requires arenas to screen all incoming fans, staff and players attending all NBA G League games utilizing hand-held magnetometers as a primary screening method or walk through magnetometers (if available).   Permissible items such as small bags, pocketbooks, small diaper bags, being carried into the Arena must be visibly inspected.  Patron will be asked to remove all objects from their pockets and place them in a basket on the divesting table for inspection prior to screening.  Patrons entering the arena must remove hats during the secondary screening process.

ACCESSIBILITY
The DeltaPlex Arena and Conference Center is proud to be ADA compliant and offers accessible seating at reserved seating events. For seated General Admission events, accessible seating is available. Any of our Team Members are happy to assist in locating these sections. In order to provide accessible seating to all those who need it, accessible companion tickets are limited to one per accessible guest only.

To reserve accessible seating for a reserved seating event please contact the box office at (616) 364-9000 or email boxoffice@deltaplex.com

CAMERAS, CELL PHONES & RECORDING DEVICES
Cell phones & point and shoot cameras are allowed. No professional photography with detachable lenses.  No recording at any time (including on cell phones or tablets). You will be given one warning and then asked to leave the property with no refund provided.  Other event specific restrictions may apply.  Please do not use tablets as a camera or recording device.

RE-ENTRY
For safety reasons, guests are not allowed to exit and re-enter the facility.  Please plan ahead.

SMOKING
The DeltaPlex in accordance with Michigan Health Department regulations is a non-smoking facility. This includes electric cigarettes and chewing tobacco. Smoking is allowed in designated outdoor smoking area.  Smoking area will close during the 4th quarter.

INFANTS & SMALL CHILDREN
Children under the age of 3 do not require a ticket if sitting on an adults lap.  If additional space is required or desired for your child to have a seat, a ticket is required to be purchased.

Per NBA regulations strollers are not allowed inside Grand Rapids Drive games. For safety reasons and in accordance with fire code, strollers are not allowed in the grandstand seating.  It is recommended to plan ahead and/or make alternative plans to not bring a stroller into the event.

LOST & FOUND
Found items will be held at the box office during most events.  Following the event, items may be claimed at the DeltaPlex administrative offices during office hours.

PERSONAL HEALTH EMERGENCIES
The Grand Rapids Drive schedules medical personnel during event hours.  The DeltaPlex management is trained in First Aid and CPR and has an AED on-site.

CHANGES, CANCELLATIONS & RESCHEDULED EVENTS
Due to the unpredictable nature of live performances, advertised performers, event dates, and times are subject to change. In the event a performance is cancelled or rescheduled, information will immediately be placed on The DeltaPlex website and the venue Facebook page. Information may also be sent to patrons via e-mail if contact information is provided at time of purchase.

ATM’s
ATM machines are available near the event entrance and various other locations during event hours.

Powered by Rockhouse Partners, an Etix company.