FAQ

Below you will find Freqently Asked Questions of the Deltaplex Arena.
If you have a question that is not covered below, please contact us at: boxoffice@deltaplex.com

Q: How do I buy tickets?

A: There are several ways to purchase tickets for upcoming shows at The DeltaPlex:

  • Online by visiting our event calendar (convenience fees may apply)
  • At the DeltaPlex box office
    • 2500 Turner Avenue, Grand Rapids
  • At the Intersection box office for select events
    • 133 Grandville, Grand Rapids
  • Etix by phone: 1-800-514-3849
  • Grand Rapids Drive tickets may also be purchased at the Drive offices located in downtown Grand Rapids at 40 Monroe Center

Q: When is the box office open?

A: Monday – Friday 9:00am to 5:00pm
Hours vary during events and holidays

Summer Hours: Monday – Thursday 9:00AM to 5:00PM, Friday 9:00AM to 1:00PM

Q: I am purchasing online, what are the fees added to my ticket price?

A: Ticketing companies have administrative convenience fees that apply to on-line or phone purchases. To avoid additional fees purchase tickets at the DeltaPlex box office.

Q: When can I pick-up my will-call tickets?

A: Will Call tickets can be picked up at the Will Call desk or window on the day of the event.  The purchase confirmation will indicate what day & time your tickets will be available to pick-up tickets the day of the show.  Ticket purchasers must present state issued photo ID when picking up tickets.  If you need to change the name of the person who will be picking up the tickets, please contact the box office by calling (616) 364-9000 or emailing boxoffice@deltaplex.com

Q: I’m worried the show will sell out; can I reserve a ticket now and I’ll pay for it later?

A: We are unable to “hold” tickets.  Our ticketing system is set up to allow advance purchase of tickets at our box office. You may purchase tickets online or by phone with an additional surcharge.

Q: What does General Admission (GA) mean?

A: General Admission (GA) refers to seating or standing areas that are not assigned or reserved. These areas are occupied on a first-come, first-served basis. Please ensure you carefully read the event information and ticket information screens when purchasing tickets. Seating arrangements vary for each event, and there may or may not be seats of any kind available. The DeltaPlex cannot guarantee seating for any General Admission event.

GA may be for free flow for an event like a convention or expo.  Other events may designate general admission within a section or area ie GA Floor, GA Grandstands, or Section 101 GA. GA Floor typically is the open floor space in front of the stage where seats are not available.

Q: May I exchange my tickets if better seats become available later, or if second show is announced?

A: No. All Etix ticket sales, refunds and exchanges are only available where an event is cancelled or rescheduled.

Q: I’m supposed to be on the guest list…

A: The DeltaPlex does not operate a guest list.  If you have tickets being held in will-call, be sure you know the name of the person who has reserved or arranged the tickets for you and confirm where to pick up your tickets 24 hours before the show.  For most events, will-call is available 2-3 hours prior to the event doors opening.  Valid ID is required to pick up any will-call tickets. We are not responsible for mistakes made by band members, radio stations or other promotional groups, although we will follow up on will-call questions to the best of our ability.

Q: I am buying a ticket to your show from someone else, how do I know that they did not just Xerox the print at home ticket?

A: You do not. Do not purchase print at home tickets from someone you do not know. ALL tickets are scanned at the door and a photocopied ticket will not gain you admittance to the venue. Buyer Beware! Each barcode will only scan once – once it’s been scanned by our Ushers, it won’t work again, so be careful!  We do not recommend purchasing tickets from anyone except the venue, promoter, or Etix Ticketing.  We are not responsible for any problems you may have with tickets purchased not directly from us or our ticketing system (Etix).

Q: I don’t have a printer at home to print my tickets. How can I get my tickets?

A: Print from work, your friend’s printer, or at the local library.  Contact Etix at (800) 514-3849 or the box office at (616)364-9000 with questions.  If you need to change your delivery method to will-call, service fees apply and your tickets will be available day of show when the will-call window opens, typically 2-3 hours prior to event doors.

Q: I am attending a General Admission concert. How do I access accessible seating?

A: General Admission (GA) events are first come, first serve.  Some concerts will designate General Admission areas such as GA Floor and GA Arena.  GA Floor tickets typically is standing room only on the floor and GA Arena is first come, first serve, to the grandstand seating.  To accommodate all of those with accessible seating needs please limit companions to 1-2 person only.  Arrive early and additional guests may be able to sit nearby.

Q: Is readmission allowed?

A: Readmission is NOT allowed at most events.  Plan in advance: leave your coat in the car, bring everything into the event you may need, bring your coat if you anticipate being chilly, don’t forget your wallet, ID, phone, or extra cash, bring everything for your children and wear comfortable shoes!

Q: What is your photo policy?

A: No video-recording, professional photography, or detachable lenses.  Point and shoot cameras are generally okay.

Q: I’ve lost my photo ID.  Will I be able to purchase alcoholic beverages?

A: If you look under 30 years of age a valid photo ID is required to purchase alcoholic beverages but ultimately it is up to the discretion of the bartender.  If it is questionable, we will not serve you.  In general, if you want to be able to consume alcohol plan on bringing valid photo ID.

Q: Can I bring my animal or pet to the show?

A: For the safety of our guests and employees please leave your pets and animals at home.  They will not be allowed into the building.

Q: Do I need a ticket for my child?

A: Every event is different but, most events require children to purchase a ticket.

Q: Can I bring my own snacks or beverages?

A: Absolutely, no food or beverages are allowed to be brought into the facility.  Please leave these items in your car or at home.  The DeltaPlex has drinking fountains and very competitively priced concessions for all of your beverage and food needs.

Q: Is there a lost and found?

A: Items found at an event are typically turned into the box office or administrative offices.  If not found during the event, please contact our administrative offices (616) 364-9000 the Monday after the event to see if the clean-up crew may have found the item.  All items require a good description and/or ID to pick-up.

Q: I finally broke up with my lame boyfriend/girlfriend. Can I get a refund for their ticket?

A: Tickets are non-refundable unless the event is cancelled.  If the event is cancelled, it will be announced on the DeltaPlex website and social media.  Refunds would then be able via point of purchase and only refunded with a photo ID and the returned tickets.

Q: How can I be guaranteed tickets for a big show?

A: Unfortunately, we cannot guarantee you will get a ticket. We suggest you purchase tickets as soon as they go on sale.

Q: What’s your capacity?

A: Our sellable capacity varies by event.

Q: Do you provide seating?

A: We have grandstands on both sides of the arena. Events in West River & Hillside Halls may have limited seating depending on the event.

Q: Do you have a coat check?

A: During certain events we offer a coat check. Please check with the ushers at the door.

Q: Is there food?

A: Yes, we have a full concession stand with an array of items.  Available items may change seasonally or by event.

Q: Where can we smoke?

A: There is no smoking or vaping allowed inside of the DeltaPlex. If you wish to smoke visit the usher at the entrance and they will give a hand stamp and direct you to the smoking area. You must obtain a handstamp to re-enter.

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