Guest Services

ACCESSIBILITY
The DeltaPlex Arena and Conference Center is proud to be ADA compliant and offers accessible seating at reserved seating events. For seated General Admission events, accessible seating is available. Any of our Team Members are happy to assist in locating these sections. In order to provide accessible seating to all those who need it, accessible companion tickets are limited to one per accessible guest only.

To reserve accessible seating for a reserved seating event please contact the box office at (616) 364-9000 or email boxoffice@deltaplex.com

PROHIBITED ITEMS
Security checks are event specific. Walk through metal detectors, hand held wand detectors, bag checks and pat downs (if requested by the event) may take place at the entrances of the facility prior to most shows. Similar to procedures used at the airport, all guests will walk through a security screening area prior to gaining access to most shows at the Tucson Convention Center. The Tucson Convention Center recommends that patrons should plan to arrive earlier than normal to allow for this enhanced security process.  Prohibited items vary by event and includes but not limited to the following:

  • Anything that may be deemed as a weapon or dangerous to the public: guns, knives, brass knuckles, sticks, clubs, pepper spray, etc
  • Outside food or beverages
  • Large signs, banners, poster
  • Unauthorized pamphlets
  • Tripods/monopods
  • Laser pointers
  • Outside alcohol
  • Illegal drugs
  • Noisemakers
  • Flashlights
  • Fireworks
  • Beach balls
  • Cameras & Recording devices** See notes below
  • Large bags (restricted to no larger than 12″ x 12″)
  • Hula hoops
  • Tablets
  • Drones without permission from the facility
  • Other event specific restrictions may apply. Check event details for more information.

CAMERAS, CELL PHONES & RECORDING DEVICES
Cell phones & point and shoot cameras are allowed. No professional photography with detachable lenses.  No recording at any time (including on cell phones or tablets). You will be given one warning and then asked to leave the property with no refund provided.  Other event specific restrictions may apply.  Please do not use tablets as a camera or recording device.

RE-ENTRY
For safety reasons, guests are not allowed to exit and re-enter the facility.  Please plan ahead.

SMOKING
The DeltaPlex in accordance with Michigan Health Department regulations is a non-smoking facility. This includes electric cigarettes and chewing tobacco. Smoking is allowed outdoors only, beyond a 20-foot perimeter of all entrances, windows, and ventilation to non-smoking areas. There may be a designated smoking area provided. Check with the ushers or ticket takers for more information.

INFANTS & SMALL CHILDREN
Check the specific events details regarding admission prices. Most events at the DeltaPlex do not charge admission for infants carried in arms. If you desire the extra space or for your child to have a seat, a ticket is required to be purchased.

Strollers are discouraged for most events. For safety reasons and in accordance with fire code, strollers are not allowed in the grandstand seating. There may be a designated stroller parking area but the DeltaPlex does not assume responsibility for strollers or items left unattended. It is recommended to plan ahead and/or make alternative plans to not bring a stroller into the event.

LOST & FOUND
Found items will be held at the box office during most events or the DJ during Champion Force cheerleading.  Following the event, items may be claimed at the DeltaPlex administrative offices during office hours.

PERSONAL HEALTH EMERGENCIES
An AED is on-site. A nurse or paramedic may be on duty during the event hours. Check with a DeltaPlex staff member. If there is no medical staff on-site, there may be a CPR & First Aid trained DeltaPlex Manager on-site.

CHANGES, CANCELLATIONS & RESCHEDULED EVENTS
Due to the unpredictable nature of live performances, advertised performers, event dates, and times are subject to change. In the event a performance is cancelled or rescheduled, information will immediately be placed on The DeltaPlex website and the venue Facebook page. Information may also be sent to patrons via e-mail if contact information is provided at time of purchase.

ATM’s
ATM machines are available near the event entrance and various other locations during event hours.

TRANSPORTATION
Bus – We’re very close to public transportation www.ridetherapid.org
Airport – Gerald R. Ford International Airport is located only 16 miles from the DeltaPlex.
Train – Amtrak’s station is located only 3 miles from the DeltaPlex.

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